Terms of Service

These Terms of Service (“Terms”) govern your use of MoveMyInbox, available at movemyinbox.com (the “Service”). The Service is operated by Corals, [legal entity type, company registration number], with its registered office at [registered address] (“Corals”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms for it.

1. The Service

MoveMyInbox converts email mailboxes you upload in supported formats (for example MBOX exports from Gmail, Thunderbird or Apple Mail, or Outlook PST and OLM files) into the output format you choose, such as Microsoft Outlook PST, MBOX, EML, PDF or CSV files, that you can download. Conversion is fully automated. We may change, improve or discontinue features of the Service at any time; if we discontinue the Service, we will give reasonable notice and let you finish any paid conversions in progress.

2. Your account

• You must be at least 16 years old (or the age of digital consent where you live) to create an account.
• Provide accurate information and keep your password secure. You are responsible for activity under your account.
• Tell us promptly at support@movemyinbox.com if you suspect unauthorised use of your account.
• We may suspend or close accounts that breach these Terms, with notice where reasonably possible.

3. Your content

You keep all rights to the mail and files you upload (“Your Content”). You give us a limited licence to store, process and transform Your Content only as needed to provide the Service to you: to convert it, deliver the result and keep the Service secure. We don’t use Your Content for any other purpose, don’t sell it, and don’t use it to train machine learning models. Conversion is automated, and our staff do not read your mail.

You confirm that:

• you have the right to upload and convert Your Content, which is normally the case for your own mailbox or a mailbox you are authorised to manage;
• uploading it does not breach any law, contract or confidentiality obligation; and
• Your Content does not contain malware intended to harm the Service.

4. Retention and deletion

Uploaded mailbox files are deleted automatically within 3 days of upload. Converted files are available to download for a limited retention period (7 days by default, shown on your conversion page) and are then deleted automatically. After deletion we cannot recover them. Please download your converted files and keep your own backup. We keep a record of each conversion (name, sizes, status, message counts and folder names, but not message content) for your history and our accounting. See our Privacy Policy for details.

5. Prices and payment

• Each conversion is a one-time purchase. The price depends on the total size of the files in that conversion and is shown before you pay. Some small conversions may be free.
• There is no subscription and no recurring charge.
• Payments are processed by Stripe. We never see or store your full card details. Prices are in US dollars unless stated otherwise and include or exclude taxes as shown at checkout.
• A conversion starts once payment is confirmed.
• Refunds are handled under our Refund Policy, which forms part of these Terms.

6. Acceptable use

You must not:

• upload content you have no right to process, such as another person’s mailbox without their authorisation;
• use the Service for any unlawful purpose or to process unlawful content;
• try to access other users’ data, probe or bypass our security, or disrupt the Service;
• use automated means to create accounts or overload the Service; or
• resell the Service as a stand-alone offering without our written agreement.

7. Availability and results

We work hard to keep the Service available and conversions accurate, but email exports vary widely. We provide the Service “as is” and “as available”. We don’t guarantee that every message, attachment or property will convert perfectly, or that the Service will be uninterrupted. Messages that cannot be fully parsed are kept, where possible, with the original attached, and the number of such warnings is shown in your conversion summary. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law.

8. Liability

To the extent permitted by law: (a) we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue or data, arising from your use of the Service; and (b) our total liability for any claim relating to the Service is limited to the amount you paid us for the conversion(s) concerned in the 12 months before the claim. You are responsible for keeping your own copies of your mail. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

9. Indemnity

If you use the Service for business purposes, you agree to indemnify Corals against third-party claims arising from Your Content or from your breach of these Terms.

10. Ending your account

You can stop using the Service at any time and ask us to delete your account by contacting support@movemyinbox.com. We may end or suspend your access if you materially breach these Terms. Sections that by their nature should survive termination (such as liability and governing law) continue to apply.

11. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will tell you by email or in the Service at least 14 days before it takes effect. The version that applies to a conversion is the one in force when you paid for it.

12. Governing law

These Terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have jurisdiction, except where consumer protection law gives you the right to bring proceedings in the courts where you live.

13. Trademarks

Microsoft, Outlook, Gmail, Google, Thunderbird and Apple Mail are trademarks of their respective owners. MoveMyInbox is not affiliated with or endorsed by them.

14. Contact

Questions about these Terms: legal@movemyinbox.com, or use our contact form. Postal address: Corals, [address].