Frequently asked questions

It converts mailboxes between formats. Most people use it to turn mbox files from Gmail Takeout, Thunderbird or Apple Mail into a single Outlook PST, but it also converts Outlook PST and OLM files to MBOX, EML, PDF or CSV. New to the formats? Read email file formats explained or MBOX vs PST.

You can upload MBOX (including Google Takeout .zip and .tgz downloads), PST, OLM (Outlook for Mac), EML, EMLX (Apple Mail's library files), Maildir, and zip or tar archives of those. You can download PST, MBOX (a zip with one .mbox per folder), EML (a zip of .eml files in folders), PDF (a zip with one PDF per message plus attachments) or CSV. See all conversions.

OST files (Outlook's offline cache; export a PST from Outlook instead, see OST vs PST), MSG files and Lotus Notes NSF. We convert mail only: contacts, calendar events, tasks and notes in PST or OLM files are skipped, and your summary says how many.

No. You upload from your browser on any operating system, and the conversion runs on our servers.

MoveMyInbox is operated by Corals. Read more about us.

Use Google Takeout, select only “Mail”, and download the archive. Unzip it and upload the .mbox file inside. See the Gmail guide, or read how to move Gmail to Outlook.

In your Thunderbird profile folder, under Mail or ImapMail. Each folder is an extension-less file (like “Inbox”) next to a .msf index. You can upload the whole folder; we skip the indexes. See the Thunderbird guide.

Select mailboxes, then choose Mailbox → Export Mailbox. Each export is a folder such as “Inbox.mbox”. Drop those folders in as they are. See the Apple Mail guide.

Yes. Google Takeout .zip and .tgz downloads can be uploaded as they are, and so can zip or tar archives of any supported format. The price is based on the size of the files you upload.

In legacy Outlook for Mac choose Tools → Export (File → Export in some versions), select Mail, choose Continue and save the .olm file. Microsoft documents .olm export only for legacy Outlook for Mac. Then convert it with OLM to PST for Outlook on Windows, or OLM to MBOX for Apple Mail.

In classic Outlook choose File → Open & Export → Import/Export → Export to a file → Outlook Data File (.pst), select the account with “Include subfolders” checked, and save. Existing .pst archives can be uploaded as they are.

Folders (or Gmail labels), senders and recipients, dates, HTML and plain-text bodies, attachments, inline images, read and flag status, importance and full headers. See features.

“One folder per mbox file” for Thunderbird and Apple Mail, “Gmail labels” for Google Takeout, and “Everything in Inbox” if you just want one flat archive.

Each conversion can be up to the size of our largest plan (currently up to 50 GB). For more, contact us. See also Outlook PST size limits explained.

Uploading is usually the slowest part. The conversion itself typically takes a few minutes per gigabyte. The job page shows live progress and the time left.

They are never dropped. They are added to your result with the original message attached as an .eml file, and counted as warnings in your summary.

Yes, once the upload has finished. The conversion runs on our servers, and you can come back to your dashboard later.

Yes. PST to MBOX gives you a zip with one .mbox per Outlook folder. Import it into Apple Mail with File → Import Mailboxes, or into Thunderbird with the ImportExportTools NG add-on. For Gmail, import into Thunderbird first and drag the folders into your Gmail account.

A zip with one PDF per message, filed in your original folders, with each message's attachments saved as their original files next to its PDF. It's meant for legal, HR and eDiscovery handoffs and printable archives. See PST to PDF.

No, never. Images a message links to on the web aren't fetched, so tracking pixels don't fire and senders aren't told the mail was opened. Images embedded in the message itself are shown.

One row per message: date, from, to, cc, subject, attachment names, size, read and flagged status, and a short preview of the text. It opens in Excel. See PST to CSV.

The PST is a standard Unicode PST that opens in Outlook 2010 and later for Windows, including Microsoft 365, and can be imported into Outlook for Mac.

Microsoft is still rolling out PST support in the new Outlook. Recent versions can open PST files; if yours can't, switch to classic Outlook to import it. See the import guide.

Yes. Import the PST into your mailbox in Outlook (File → Open & Export → Import/Export) and Outlook uploads the messages to the server. Large imports can take a while to sync.

A one-time price based on the total size of your upload. See pricing and use the calculator.

Yes, if we can't convert your mailbox. See the refund policy.

A Stripe receipt is emailed after payment and listed under Payments in your account. If you need company details added, contact us.

No. Conversion is fully automated, and our support tools only show metadata such as file names, sizes and counts, never message content.

Uploads as soon as your result is ready (unfinished uploads within 3 days), results 7 days after they are ready, or immediately when you delete the conversion. See security.